Privacy Policy

Zencore Privacy Policy

This Privacy Policy explains how Zencore ("we", "us", "our") collects, uses, and protects your information when you use our Discord bot ("Bot") and website ("Website"). We are committed to ensuring that your privacy is protected. This policy is effective as of April 28, 2025.

By using our Bot and Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Discord Server Information

To provide our services, we collect and store the following information about Discord servers where the Bot is installed:

  • Server ID
  • Channel IDs for configured features
  • Role IDs for configured features
  • Configuration settings for Bot features
  • Custom command configurations
  • Server welcome and goodbye message settings

This information is necessary for the Bot to function properly and provide its intended services.

1.2 Discord User Information

We collect and store the following user information:

  • User IDs (for Premium license management and XP system)
  • XP data (if the XP system is enabled)
  • Warning/moderation data (if moderation features are used)

We do not collect user messages, except temporarily in memory for command processing.

1.3 Payment Information

When you purchase a Premium license, we collect:

  • Email address (for license key delivery and support)
  • Discord username or ID (to associate with your license)

Payment processing is handled by third-party payment processors. We do not store your full credit card information on our servers.

1.4 Website Usage Information

When you visit our Website, we may collect:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of your visit
  • Time spent on pages
  • Referral source

This information helps us analyze user behavior and improve our Website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our Bot and Website
  • To personalize your experience
  • To manage Premium licenses
  • To improve our Bot and Website
  • To communicate with you, including responding to support requests
  • To detect, prevent, and address technical issues
  • To enforce our Terms of Service

3. Data Storage and Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on secure servers and is only accessible to authorized personnel who need access to perform their duties.

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. If you remove the Bot from your server, we will delete your server's configuration data after 30 days (in case of accidental removal).

Premium license information is retained for as long as the license is active and for a reasonable period afterward for support purposes.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your personal information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6. Third-Party Services

We may use third-party services to help us operate our Bot and Website or administer activities on our behalf, such as payment processing. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our current third-party service providers include:

  • Payment processors (for Premium license purchases)
  • Hosting providers (for Bot and Website hosting)
  • Analytics providers (for Website analytics)

7. Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit a website. They help us analyze website traffic and customize content to your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

8. Children's Privacy

Our Bot and Website are not intended for children under the age of 13 (or the minimum age required by Discord in your region). We do not knowingly collect personal information from children under these age limits. If we become aware that we have collected personal information from a child under these age limits, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the bottom.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@zencore.bot
  • By visiting our support page

Last updated: April 28, 2025